Privacy Policy — Escapement Watch Repair

Escapement ("we", "our", "the workshop") is committed to handling the personal information you share with us in a careful and straightforward way. This policy explains what we collect, why we collect it, how it is used, and what your rights are in relation to it.

This policy applies to information collected through this website and through direct contact with the workshop at 12 Mittraphap Road, Nai Muang, Khon Kaen 40000, Thailand.

If you have questions about this policy, contact us at [email protected].

1. Information We Collect

We collect personal information when you:

Submit an enquiry through our website contact form
Contact us by telephone or email directly
Drop off a watch at the workshop in person

The information we may collect includes your name, email address, telephone number, and details about the watch or service enquiry you have submitted. For in-person visits, we also record a description and photographs of each watch left with us.

We also collect limited non-personal data through analytics tools about how visitors use this website, including pages viewed and approximate location by region.

2. Legal Basis for Processing

We process your personal data on the following legal bases, consistent with the Personal Data Protection Act B.E. 2562 (PDPA) of Thailand:

Contractual necessity — to respond to enquiries and carry out repair services you have requested
Legitimate interest — to maintain job records, improve our services, and communicate about your watch repair
Consent — where you have provided explicit consent, such as for optional marketing communications

3. How We Use Your Information

To respond to your enquiry and provide the requested service
To maintain records of work carried out on your watch
To communicate with you during and after a repair job
To understand how our website is used and improve it over time
To comply with applicable legal obligations

We do not sell your personal information to third parties. We do not use your data for automated decision-making or profiling.

4. Data Sharing

We share information only in limited circumstances:

Parts suppliers — when sourcing components for your watch, we may share a job reference but not personal identifying information
Analytics providers — aggregate, anonymised usage data is shared with tools such as Google Analytics
Legal requirements — where we are required by law to disclose information to Thai authorities

5. Data Retention

We retain personal information related to watch repair jobs for five years after the completion of the job. Website enquiry data that does not progress to a job is deleted within twelve months. Analytics data is retained for up to twenty-six months as set by analytics provider defaults.

6. Data Protection Measures

Enquiry data submitted through this website is transmitted over an encrypted HTTPS connection
Job records are stored in password-protected systems with access limited to workshop staff
Physical watch records are kept in a locked cabinet at the workshop
In the event of a data breach affecting your personal information, we will notify you within 72 hours where this is required under the PDPA

7. Cookies

This website uses cookies to understand how it is used and to remember your preferences. For a full explanation of the cookies we use and how to manage them, see our Cookie Policy.

8. Your Rights Under Thai PDPA

Under the Personal Data Protection Act B.E. 2562, you have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete information
Request deletion of your personal data (subject to legal retention requirements)
Restrict or object to our processing of your data
Withdraw consent at any time where processing is based on consent
Lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) in Thailand

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

9. Third-Party Links

This website may contain links to external sites. We are not responsible for the privacy practices of those sites. We recommend reviewing their privacy policies before providing any personal information.

10. Children's Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from persons under 18. If you believe we have collected information from a minor, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this policy from time to time. When we do, the revised version will be posted on this page with an updated date. We encourage you to check this page periodically. Continued use of our website or services after a change constitutes acceptance of the updated policy.

12. Contact Us

For questions about this privacy policy or to exercise your data rights:

Email: [email protected]
Address: Escapement, 12 Mittraphap Road, Nai Muang, Khon Kaen 40000, Thailand
Phone: +66 43 226 815